Sunbeamtech‘s Power Supply Warranty Terms and Conditions
At Sunbeamtech, we are serious about satisfying our customers’ needs.  We try to provide our customers with high quality products with exceptional performance, however, life is not perfect and sometimes our products might become defective.  That, is the reason why, we offer a three year warranty just in case you ever need it.

How long is the warranty?
Sunbeamtech power supplies are covered against manufacturing defects for a total of three years from the date of purchase.  This includes a new unit replacement policy for the first year of the warranty period and an additional two years of parts and labor coverage.

Who is covered?
The warranty is limited to the original purchaser and not transferable.  Proof of purchase is required for warranty services.

What is covered?
The warranty covers against manufacturing defects under normal usage.

What are not covered?
Even though Sunbeamtech power supplies are manufactured to our high quality standards, but they are not meant to be abused or operate under unintended environments.  Hence, our warranty does not cover damage resulted from mishandling of our product nor incidental or consequential damage.

The following are not covered by our warranty:

1. Any modification or repair performed without permission from Sunbeamtech.
2. If the serial number or warranty sticker has been defaced, broken or removed.
3. Damage caused by acts of nature such as flood and rain, abuse, misuse, accident, unauthorized modification or repair, transport damage and any other causes that are unrelated to product’s manufacturing quality.
4. Unless the unit is operating out of spec, we do not guarantee the product will meet your requirements, it is the customer’s responsibility to pre-determine the suitability before purchase.
5. Packaging and other consumables used with this product.
6. Installation, removal, shipping and any other incidental charges.

Who do I contact for warranty repairs?
The warranty repair involves the following steps:

1. Customer contacts the local distributor concerning the warranty request.
2. Our local office or distributor will provide the customer with an RMA number.
3. The customer sends to us the defective unit with the RMA number on the “out side” of the shipping box.  Shipping to us is the responsibility of the customer.
4. After we receive your defective unit it will be placed on queue.
5. If the unit is determined to be out of warranty due to the above stated reasons under the “What is not covered?” section, we will contact the customer for price quote and approval to repair.
6. If the unit is determined to be under warranty, we will send new replacement unit or repair the defective unit according to the term and conditions of the warranty.
7. We will contact the customer once the replacement or repaired unit is ready.
8. We ship out the replacement or repaired unit to our customer.  The shipping charge is the responsibility of our local office or distributor.

For North American (USA and Canada) customers, please contact Sunbeamtech’s US office at:

For customer from other countries and regions, please contact your local distributor or send an email to info_service@sunbeamtech.com, our service representative will assist you in finding the local distributor to handle your claim.